How to File a Tourist Complaint in China?
If you believe that your rights as a tourist have been violated, the first step is to contact the appropriate department by phone to report the issue. Be prepared to provide a detailed account of the situation and, in many cases, submit a formal written complaint.
When filing a complaint, it’s essential to be as specific as possible. Here’s what to include in your complaint:
- Details about the incident: Provide clear information about the travel agency, transportation, tour guide, hotel, or any other related service where the issue occurred.
- Statement of damages or losses: Include any financial losses you have suffered and specify the exact nature of the harm. This can include personal injury, property damage, or other financial impacts.
- Request for legal investigation: If necessary, you may request that the incident be investigated to determine the legal responsibilities of the involved parties.
- Personal information: Ensure that your complaint includes detailed personal information, such as your full name, gender, nationality, occupation, and age, to help verify your identity.
- Supporting documents: Attach any relevant documents that support your case. These could include receipts, contracts, photographs, medical records, or other evidence.
Once your complaint is submitted, it may take between 15 to 45 days for the relevant department to process and address your claim.
Where to Submit a China Tour Complaint ？
Tourism Quality Supervision and Management Offices in China
Ministry of Culture and Tourism of the People’s Republic of China
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 010-65275315 | 010-65201522/65122096 | 08:30-12:00; 14:30-17:00 |
100740 |
| Address | No. Jia 9, Jianguomennei Avenue, Dongcheng District, Beijing | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 010-12301 | 010-65201522/65122096 | 09:00-12:00; 14:00-18:00 | 100740 |
| Address | Room 1001, Beijing Tourism Building, No.28, Jianguomenwai Avenue, Beijing | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0551-62821763 | 0551-2824001 | 08:30-11:30; 14:00-17:00 | 230061 |
| Address | No. 162, Anhui International Business Center, Jinzhai Road, Baohe District, Hefei | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 023-12301 | 023-3851448 | 09:00-12:00; 13:30-17:30 | 400011 |
| Address | No. 63, Dongzilanya Main Street, Yuzhong District, Chongqing City | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0591-87535640 | 0591-7538758 | 08:30-11:30; 14:00-17:00 | 230061 |
| Address | 16F, Libao Tianma Square, No.1, North Wuyi Road, Gulou District, Fuzhou | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0931-8826860 | 0931-8418443 | 08:30-11:30; 14:00-17:00 | 730000 |
| Address | No. 361, Tianshui Road, Chengguan District, Lanzhou | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 12345 | 020-86665039 | 08:30-17:00 | 510010 |
| Address | 6F, Guangdong Tourism Mansion, No. 185, West Huanshi Road, Guangzhou | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0771-5529315/ 0771-12301 | 0771-2801041 | 08:30-11:30; 14:00-17:00 | 530012 |
| Address | 50 meters to the south of the intersection of South Jinhu Road and Guichun Road, Qingxiu District, Nanning | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0851-86818436 | 0851-6892309 | 08:30-11:30; 14:00-17:00 | 550001 |
| Address | No. 346-5, North Zhonghua Road, Guiyang (Inside the Guizhou Provincial Government Building) | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0898-12301/ 0898-65358451 | 0898-5353074 | 08:30-11:30; 14:00-17:00 | 570203 |
| Address | Hainan Tourism Bureau Building, No. 49, Haifu Road, Haikou | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0311-85814239 | 0311-6015368 | 09:00-11:30; 14:30-17:30 | 050021 |
| Address | No. 22, Yucai Street, Shijiazhuang | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0451-87010055 | 0451-3630860 | 08:00-17:00 | 150001 |
| Address | 19F, Block A, No. 209, Zhongshan Road, Nangang District, Harbin | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0371-69699771 | 0371-69699770 | 24 hours | 450018 |
| Address | No. 22, East Jinshui Road, Jinshui District, Zhengzhou | ||
| Tel (Group) | Tel (Private Tour) | Office Hours |
|---|---|---|
| 00852-5081234 | 00852-9292222 | 08:00-18:00 |
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 027-87124832 | 027-84822513 | 08:00-18:00 | 430050 |
| Address | No. 98, Zhongbei Road, Wuchang District, Wuhan | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0731-88805555 | 0731-4720348 | 24 hours | 410001 |
| Address | No. 279, Yuehua Road, Yuelu District, Changsha | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0471-6282653 | 0471-668561 | 08:00-12:00; 14:00-18:00 |
010055 |
| Address | No.1, Chilechuan Street, Saihan District, Hohhot | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 025-83418185 | 025-3328795 | 08:00-12:00; 14:00-18:00 | 210003 |
| Address | 20F, Block E, Xincheng Mansion, No. 259, Middle Zhongshan Road, Nanjing | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0791-86269965 | 0791-6227860 | 08:30-11:30; 14:00-17:00 | 330006 |
| Address | No. 183, Fuzhou Road, Donghu District, Nanchang | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0431-85653030 | 0431-5642053 | 08:30-11:30; 13:30-17:00 | 130021 |
| Address | No. 1162, Xinmin Avenue, Chaoyang District, Changchun | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 024-86230222 | 024-6809415 | 24 hours | 110031 |
| Address | No.4 – 2, Wutongjiang Street, Huanggu District, Shenyang | ||
| Tel (Group) | Tel (Private Tour) | Office Hours |
|---|---|---|
| 00853-340390 | 00853-307820 | 09:30-17:30 |
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0951-6723298 | 0951-6041783 | 08:30-11:30; 14:00-17:00 | 750001 |
| Address | No. 375, East Beijing Road, Xingqing District, Yinchuan | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0971-6159841 | 0971-8239515 | 08:30-11:30; 14:00-17:00 | 810000 |
| Address | No. 156, Huanghe Road, Chengxi District, Xining | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 029-85261059 | 029-85250151 | 08:00-18:00 | 710061 |
| Address | No. 15, North Chang’an Road, Beilin District, Xi’an | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0531-12301 | 0531-2964284 | 24 hours | 250014 |
| Address | No. 12, Jingshiyi Road, Lixia District, Jinan | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 021-64393615 | 021-64393615 | 09:00-17:00 | 200030 |
| Address | Room 213, No. 2409, South 2nd Zhongshan Road, Xuhui District, Shanghai | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0351-7325012 | 0531-4048289 | 08:30-11:30; 13:30-17:00 | 030001 |
| Address | No. 453, Changzhi Road, Xiaodian District, Taiyuan | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 028-6654780 | 028-6671042 | 08:30-11:30; 14:00-17:00 | 530012 |
| Address | No. 2, Upper Qinglian Street, Jinjiang District, Chengdu | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 022-28359093 | 022-28352324 | 08:30-17:30 | 300074 |
| Address | Room 405A, 4F, Block B, Da’an Mansion, Youyi Road, Hexi District, Tianjin | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0891-6834193 | 0891-6334632 | 09:30-13:30; 16:00-20:00 |
850001 |
| Address | No. 3, Norbulingka Road, Chengguan District, Lhasa | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0991-12301 | 0991-8834449 | 09:30-13:30; 16:00-20:00 | 830001 |
| Address | No. 36, Jinyin Avenue, Tianshan District, Urumqi | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0871-64608315 | 0871-64608314 | 09:00-12:00; 13:30-17:00 | 650200 |
| Address | Yunnan Tourism Mansion, No. 678, Dianchi Road, Xishan District, Kunming City | ||
| Tel | Fax | Office Hours | Postal Code |
|---|---|---|---|
| 0571-12301 | 0571-85117419 | 08:30-11:30; 14:00-17:00 | 310007 |
| Address | No. 531, Xixi Road, Xihu District, Hangzhou | ||
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