FAQ
FAQs- HelloChinaTrip
Explore the answers to the most common questions about traveling with HelloChinaTrip. From visa assistance to customizable itineraries, learn how our services make your China trip seamless and unforgettable. Whether you’re a first-time visitor or a seasoned traveler, our FAQs will guide you on what to expect, how to prepare, and why HelloChinaTrip is your best choice for a personalized and enriching experience in China.(Travel Guides & FAQs)
Traveling independently in China offers freedom but can be overwhelming, especially for first-time visitors. With HelloChinaTrip.com, you can enjoy the benefits of a well-organized, small group or private tour, including expert guides, pre-arranged accommodations, seamless transport, and the convenience of skip-the-line access to major attractions. A tailored tour ensures you experience China without the stress of planning, allowing you to focus on enjoying your journey.
Let our friendly team help you plan the perfect China trip from start to finish.
Private Tours: Tailored specifically for your group, whether it’s family, friends, or colleagues, offering flexibility and a personalized experience with expert guides and exclusive itineraries.
Group Tours: Small group tours that focus on popular sites in China, allowing you to explore with like-minded travelers. These tours are scheduled around fixed dates and offer a cost-effective way to see the best of China.
Custom Tours: Completely personalized to your preferences, providing private guides, drivers, and fully customized itineraries to suit your schedule. Perfect for those seeking exclusivity and flexibility.
Yes, we understand that language can be a barrier, which is why our expert guides are fluent in both English and Mandarin. Our tour guides are certified by China’s National Tourism Administration, ensuring their English proficiency is up to international standards. Additionally, we offer guides fluent in other languages in major cities like Beijing, Shanghai, and Xi’an. You will have 24/7 access to your guide for a worry-free experience.
Yes! Our tours are flexible, allowing you to join a group for just part of the journey if it fits your schedule. If you prefer traveling independently for some parts but want to experience a group tour for others, we can accommodate that. Reach out to our travel consultants to discuss your itinerary and explore the best options that suit your travel style. We’re here to help!
Planning ahead is key to making the most of your time in China. We leverage our experience to ensure you see the best sites at the perfect times, travel in comfort, and experience the authentic side of China. When you reach out to us, we’ll assign a dedicated travel consultant to help design your perfect tour, making sure your trip becomes a beautiful and memorable adventure tailored to your interests. Let’s plan your dream tour together!
Yes, at HelloChinaTrip, we offer flexible accommodation options to ensure your comfort throughout your journey. From budget-friendly choices to luxury hotels, we’ll tailor the accommodations based on your preferences and travel plans. Our team will work with you to select the best options that suit your style and budget. Speak with our travel consultants to explore the variety of accommodations available and make your trip to China as enjoyable as possible.
No, not at all! At HelloChinaTrip, we prioritize your authentic travel experience. Our no-commission-based shopping policy means we don’t take you to shops where tour guides or agencies earn commissions. We believe in showing you the real, uncommercialized side of China, with visits to the most fascinating cultural and scenic locations. You can shop where you choose, without any pressure from the tour. This policy allows you to enjoy a more genuine and enriching experience throughout your trip.
At HelloChinaTrip, we focus on providing premium tours that offer great value and enriching experiences. Every tour includes:
- Luxury accommodations at 4- and 5-star hotels, centrally located for convenience.
- Late departures to ensure you maximize your sightseeing time.
- Flexibility in tour preferences to add additional tours.
We also offer discounts for children under 12 and potential price reductions for larger private group tours. Contact our team for more details on how to get the best value from your China journey!
Planning ahead is key to making the most of your time in China. We leverage our experience to ensure you see the best sites at the perfect times, travel in comfort, and experience the authentic side of China. When you reach out to us, we’ll assign a dedicated travel consultant to help design your perfect tour, making sure your trip becomes a beautiful and memorable adventure tailored to your interests. Let’s plan your dream tour together!
While we cannot directly process visas for China, we provide an invitation letter for visa applications to all travelers booking with us. Visas must be obtained from the Chinese embassy in your home country before departure. If you’re entering and leaving China multiple times, ensure your visa covers these entries. For tours in other countries, we can assist with visa arrangements, provided you’ve booked a tour with us. Contact our team for more details on visa support!
If you want a smooth and stress-free experience in a country where English is not widely spoken, a private guide can enhance your trip significantly.
The cost varies depending on the city and tour duration, but typically ranges from $80 to $150 USD per day. At HelloChinaTrip, we offer competitive rates with experienced, English-speaking guides and no hidden fees.
Yes. We allow travelers to request a preferred guide, and we’ll do our best to accommodate based on availability. All of our guides are licensed, knowledgeable, and fluent in English.
Yes, we can help with other travel arrangements while you’re in China, as long as you’re booking a tour with us. We can assist with:
- Domestic flights
- Bullet train travel
- Hotel accommodations
- Tickets for entertainment and shows
Our team is happy to help you organize everything you need for a smooth and enjoyable trip.
To enter China, visitors must follow the necessary procedures, including a health check, frontier inspection, customs declaration, and security check. Ensure you have:
- A valid passport, visa, and any other required documents.
- An Entry Card, provided on flights or ships before arrival, to complete at the Frontier Inspection Station.
- A declaration form if you have items to declare.
Chinese customs may conduct an inspection. For more details, we recommend visiting the Chinese embassy website in your country.
While we aim to avoid emergencies, we understand that they can occur. In case of a non-life-threatening emergency, you can contact your HelloChinaTrip tour guide as the first point of contact.
For urgent situations:
- 110 for police
- 120 for an ambulance
We strongly recommend obtaining travel insurance before departure. Once your booking is confirmed, we’ll provide all necessary emergency contact information to ensure you’re well-prepared during your tour.
Most hotels offer free Wi-Fi, but if you prefer not to pay for hotel services, there are plenty of internet cafes available. Rates vary by location and provider. If you need assistance, just ask your tour guide.
Please note, popular websites like Google, Facebook, Twitter, and YouTube are not accessible in China. It’s recommended to set up an alternative email provider before your trip to avoid communication issues during your tour.
In China, major credit cards such as Visa, MasterCard, AMEX, and JCB are accepted in large shopping malls, hotels, and restaurants. However, in smaller shops, rural areas, or specialized stores, cash is often the preferred payment method.
Traveler’s cheques can be cashed at major banks, but they are not accepted as payment at most places. Make sure to carry an alternative payment method when traveling in remote regions.
In China, mobile communication is widely available through 4G and 5G networks. The three main service providers are China Telecom, China Mobile, and China Unicom. You can purchase SIM cards at stores or service booths by providing identification and paying for phone credit. Phone numbers are 11 digits long, and credit can be added either online or at convenience stores. If you’re unsure, don’t hesitate to ask for assistance!
Yes! Whether you’re traveling with young children or as a senior traveler, HelloChinaTrip designs tours that are age-appropriate. We offer flexible pacing, ensuring comfort for all participants while still providing an enriching experience.
While not mandatory, we highly recommend purchasing travel insurance before your trip. It provides peace of mind, covering potential travel disruptions, health emergencies, or unexpected cancellations during your time in China. It’s always better to be prepared!
Our tours feature a mix of cultural, historical, and modern experiences. You’ll explore iconic landmarks, enjoy local performances, visit hidden gems, and have time for leisurely exploration, ensuring a well-rounded experience of China’s rich diversity.
Absolutely! We offer customizable tour options to suit your interests, whether you want to add specific destinations, extend your stay, or focus on certain experiences. Just let our team know your preferences, and we’ll create the perfect tour just for you!
Absolutely. At HelloChinaTrip, all our private tours are tailor-made to suit your interests and pace.
We provide private tours in major destinations such as Beijing, Shanghai, Xi’an, Chengdu, Guilin, and Zhangjiajie. Each tour can be fully customized based on your travel goals.
A private guide offers personalized attention, insider knowledge, and flexibility. You’ll avoid language barriers, skip tourist traps, and gain deeper insights into Chinese culture and history. It’s the best way to travel with confidence and comfort.
Want a More Personalized Best China Tour?
Talk to us about booking a private or custom tour for your unique China experience.
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Parah Parah2025-09-18Trustindex verifies that the original source of the review is Google. I had seen pictures of Zhangjiajie (Avatar mountains) but being there in person is another level. HelloChinaTrip took care of everything—tickets, cable car, even recommending the best trail to avoid big crowds. Our guide showed us a quiet spot with an amazing view for photos. The weather was a bit foggy, but it actually made the scenery look more mysterious. Absolutely worth it. Laura de la Mora2025-09-18Trustindex verifies that the original source of the review is Google. Zhoa zhoa fue nuestra guía en la muralla china y todo estuvo espectacular! Oyku2025-09-17Trustindex verifies that the original source of the review is Google. West Lake was even more beautiful than I imagined. HelloChinaTrip arranged a private boat ride, which felt so calm and romantic. Afterwards we visited a local tea plantation and tasted Longjing tea—it was such a unique experience. I really liked how everything felt smooth, no waiting in line or confusion. Perfectly organized. aldi ahza2025-09-16Trustindex verifies that the original source of the review is Google. The landscapes around Guilin are like something out of a painting. HelloChinaTrip organized a river cruise for us, which was breathtaking, and then a bicycle ride through the countryside in Yangshuo. It felt so peaceful riding past rice fields with mountains all around. Our guide Wang was funny and patient, and he even stopped for us to take photos whenever we wanted. Aldi Ahza2025-09-16Trustindex verifies that the original source of the review is Google. The landscapes around Guilin are like something out of a painting. HelloChinaTrip organized a river cruise for us, which was breathtaking, and then a bicycle ride through the countryside in Yangshuo. It felt so peaceful riding past rice fields with mountains all around. Our guide Wang was funny and patient, and he even stopped for us to take photos whenever we wanted. rislaisa Indraini2025-09-14Trustindex verifies that the original source of the review is Google. Seeing the pandas in Chengdu was a dream of mine since childhood, and HelloChinaTrip made it happen. Our guide timed the visit perfectly so we caught them playing and eating bamboo instead of just sleeping. She also suggested a hotpot restaurant for lunch—it was spicy but so good! I appreciated that the tour didn’t feel rushed at all. yaya ey2025-09-13Trustindex verifies that the original source of the review is Google. Had just 3 days in Shanghai, so I wanted to make the most of it. HelloChinaTrip customized the itinerary to fit exactly what I wanted. The night view at the Bund was stunning, and Yu Garden felt like stepping back in time. My guide even helped me get a local SIM card at the airport when I couldn’t figure it out. That kind of small help made me feel very comfortable traveling in a new country. Wahyuni Arista Dewi2025-09-10Trustindex verifies that the original source of the review is Google. I wasn’t sure what to expect in Xi’an, but the Terracotta Warriors blew me away. They look so alive! HelloChinaTrip’s organization was top notch—our driver was on time, the car was clean, and our guide Mr. Zhang explained everything in perfect English. He also took us to try dumplings afterwards, which were delicious. Only regret is that I didn’t stay longer in Xi’an to explore more. Joseph Lee2025-09-07Trustindex verifies that the original source of the review is Google. First time using this company and arranged a solo trip to Zhangjiajie from 30 Aug to 5 Sept 2025. Making payment with Alipay was easy and itinerary was flexible since I also wanted to travel to Furong Ancient Town because I heard it was beautiful there at night. The company arranged hotel stays, pick up from airport, train tickets and had a guide/driver to accompany on my visits to the National Forests, Grand Canyon and Furong Town. Price is very reasonable and economical. when I arrived, I felt like a VIP since I was the only tourist with one driver/guide and later found out that this company arranged for 1 to 4 persons by car or more by MPV. I felt safe every step of the way as they continued to communicate with me by sending through WhatsApp the transport and pick-up driver details. I must also thank the driver/guide Mr. Wang De who although spoke to me in Mandarin which I could only catch like 60% but he was overall a good companion during my trip. I thoroughly enjoyed my visit and the very once a lifetime beautiful sights. I am planning to visit Tibet next year and I will certainly use this company again. ayu calau2025-09-07Trustindex verifies that the original source of the review is Google. Climbing the Great Wall was honestly the highlight of my trip to China. HelloChinaTrip arranged everything from the driver to the entrance tickets, so I didn’t have to worry about a thing. Our guide, Lily, had so many fun stories about the history, and she even knew the best spots where it’s less crowded for photos. It was hot that day, but she brought us bottled water which was thoughtful. Truly unforgettable.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
