Important information – PRIVATE TOUR

• This is a private tour for your group of family or friends. There will be no other travelers in the group apart from you.
• Smart casual dress and comfortable walking shoes are recommended.
• Prices based on twin occupancy.
• The prices shown are not valid during China’s Official Holidays (such as National Day and Chinese Spring Festival).
• The tour guide may adjust the itinerary due to the closure of the museums each Monday.
  Optional tours to Suzhou, Hangzhou or nearby Watertown, and other destinations are also available.
• Any city not included in the existing tour package can be added to this tour and taken as an addition to this Private tour.
• Entering and exiting China from Hong Kong and Taipei are also available.
• Stays at entering and exiting cities (Beijing, Shanghai, Hong Kong, and Taipei) can be extended.

Important information – SMALL GROUP TOUR

• This is a small group tour with a fixed itinerary and guaranteed departures.
  You will travel with other people (maximum of 12).
• Smart casual dress and comfortable walking shoes are recommended.
• The tour guide may adjust the itinerary due to closure of the museums each Monday.
• At the conclusion of the tour, a transfer from your hotel to Hongqiao or Pudong Airport in Shanghai is available upon request at a surcharge.
• Stays at entering and exiting cities (Beijing, Shanghai, Hong Kong, and Taipei) can be extended.
  Prices based on twin occupancy.
• The prices shown are not valid during China’s Official Holidays (such as National Day and Chinese Spring Festival).
• The maximum number of passengers in a small group tour is 12 people.

OTHER IMPORTANT INFORMATION

Booking Information
After purchase, you will receive a receipt and a Purchase Confirmation email with a Passenger Information Form. The Passenger Information Form must be completed within 72 hours of the purchase.

Any special requests, preferences, and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability, and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this tour product, you are bound by the General Terms and Conditions, in addition to the specific terms and conditions outlined in this Important Information.

Surcharges
Please note: online credit card payment and PayPal payments incur surcharges.

Tour Start Dates
Private and custom tours can be scheduled to commence on any day. Multi-day small group tours start on set dates as indicated in the booking calendar for the specific tour.

Cities for Commencement of Tours
Beijing is the city in which multi-day small group tours start. Multi-day tours with set itineraries booked as a private tour, commence in Beijing unless otherwise arranged with Hello China Trip. Tours booked as custom tours can start in any destination listed on the Hello China Trip website.

Flights
Full-service flights included, where applicable. For international flights: full-service flights included only if the tour includes travel to/from Hong Kong, Taiwan, North Korea, or as part of Indochina tour packages. Domestic flights included as part of a tour package are provided by select Chinese domestic airlines. Flight carriers will be specified in the itinerary provided on the finalization of booking. Note: the maximum baggage allowance for domestic flights in China is 20 kilograms for economy class domestic flights, 30 kilograms for business class, and 40 kilograms for first class. Flight class upgrades are available on request at an additional charge.

High-Speed Trains
First class seat for five-star (Luxury) tour packages and second class seat for four-star (Superior) tour packages.

High-Speed Train Seat Upgrades
Seat upgrades are available on high-speed trains on request at an additional charge and subject to availability. A limited number of first-class seats are available on high-speed trains. Hello China Trip cannot guarantee high-speed train seat upgrades due to third-party or supplier shortages.

Destination Transfer
Transfers from the airport to the hotel are provided by an air-conditioned vehicle with a driver.

Post Tour Airport Transfer
At the completion of your tour, a transfer service from your hotel to Hongqiao or Pudong Airport can be arranged on request. Additional charges apply.

Arrive Early
Accommodation options for early arrival prior to the commencement of the tour are available. Bookings can be made online prior to checkout or arrangements can be made with a Hello China Trip travel consultant.

Stay Behind
Accommodation options for staying behind after the completion of the tour are available. Bookings can be made online prior to checkout or arrangements can be made with a Hello China Trip travel consultant.

Tour Guide
All Hello China Trip tour guides are bilingual speakers with intimate knowledge of an area/city, its culture, history, people, and food, which they will share on tour. Hello China Trip does not operate commission-based shopping tours, which means our tour guides do not receive commissions for commission-based shopping stops. Small group and private tour groups of 1-2 (<3) people will be provided with a guide/driver rather than a driver and a guide.

Small Group Size
The maximum number of passengers in a multi-day small group tour is 12 people.

Optional Tours/Activities
Optional tour activities are available on request. Please contact Hello China Trip directly to customize your optional tour activities and destinations.

Accommodation
Hello China Trip selects international four-star and five-star hotels located in the inner city center. In small, regional destinations, Hello China Trip selects the best available hotel.

Bedding Configuration
Bedding included in accommodation is double or twin bedding (subject to availability). Special arrangements available on request; additional charges may apply due to third party or hotel request.

Adjoining/Interconnecting Rooms
Adjoining/Interconnecting rooms are available subject to passenger’s request. Additional charges may apply due to third party or hotel request.

Child/Infant Policy
Pricing for children and infants can be quoted separately.
Infant price is valid for children 0 to 2 years. Child price is valid for children aged 2 to 11 years. Adult pricing applies to passengers aged 12 years and over. Children must be accompanied by a responsible adult aged 18 years or over. No unaccompanied minors are allowed.

Meals
All breakfasts are included. Lunch and dinner are excluded, allowing passengers to make their own selection for lunch and dinner. Breakfast, lunch, and dinner are provided on the Yangtze River Cruise only. Lunch is provided on the Li River Cruise. Local guides can be consulted to provide recommendations and assist with eating arrangements on request.

Passport
Customers are required to provide valid passport details either at the time of purchase or within 72 hours of purchase. Failure to do so may result in cancellation of the booking. In this instance, customers will be responsible for any costs and fees incurred.
Passport validity should be at least six months for entering China.

Visas
A tourist visa for China is a strict requirement if traveling on a foreign passport.
Please make arrangements for your visa as soon as you receive your documentation to account for any delays due to consulate operating hours and visa processing times.

Gratuities/Tipping
Gratuities (tips) for services of the tour guide and driver throughout the tour are not included in the tour package price.

Insurance
Hello China Trip tour packages do not include travel insurance. We strongly recommend the purchase of comprehensive travel insurance prior to departure to protect against any unforeseen circumstances.

Schedule of Fees
For changes to travel arrangements:

• First change – No charge.
• For all subsequent changes – USD50.
• Any charges applied by a third party (for example, airline, cruise company, accommodation provider, other travel provider) cannot be waived.

Cancellation
For China tour packages, Hello China Trip charges cancellation fees at a percentage of the total tour package price, which are stated as follows:

• More than 60 days prior to the tour start date: 15 percent cancellation fee.
• 45 – 59 days prior to the tour start date: 20 percent cancellation fee.
• 30 – 44 days prior to the tour start date: 30 percent cancellation fee.
• 15 – 29 days prior to the tour start date: 50 percent cancellation fee.
• Within 14 days prior to the tour start date: 100 percent cancellation fee.

Any charges applied by a third party (for example, airline, cruise company, accommodation provider, other travel provider, credit card fee, bank fee) cannot be waived.